Our Small Business IT Support package is Superior Solutions’ general business service offering. This is where our network monitoring application, the expertise of our network engineers and the rewards of proactive maintenance come together to provide a complete service model for any businesses needs.
- 24/7 Helpdesk Services – A support desk that’s ideal for small business it support needs. It’s local and available at anytime day or night in which you can call and speak with a friendly and knowledgeable support engineer
- Managed Security – Edge device security for your Firewall, VPN and Email filtering, with monitoring and management for all elements of your information technology infrastructure.
- Backup and Disaster Recovery – A complete business continuity plan along with state-of-the-art backup and disaster recovery solution for your business that will allow you to continue operations in any unforeseen circumstances
- Virtual CIO – Virtual Chief Information Officer is where Superior Solutions provides executive level insight and guidance relating to information technology. We will meet with your business’s upper management on a quarterly basis in order to provide information on support provided and to address any concerns relating to service or upcoming initiatives.
- Server Management – Where we run daily, weekly and monthly service processes and maintenance tasks in order to ensure the longevity of your IT Infrastructure
- Vendor Management – This is where Superior Solutions provides it’s engineers and project managers in order to interface with any and all vendors necessary to accomplish the goals of your business.
- Managed Antivirus – An additional layer of protection for your desktops and laptops to keep spyware, viruses and malicious exploits away. With this feature, your desktops and laptops are protected when users access public Wi-Fi networks, browse an infected website, respond to a malicious invitation or insert a contaminated, removable drive into their machine. Any attempt to compromise your system will be met with the most up-to-date, stringent defense available, with updates monitored to ensure they are up to date and actively running at all times
- Procurement Services – Purchasing new products and solutions can be a daunting task with the excessive number of options and features available today. Superior Solutions will utilize your assigned VCIO to take your list of requirements and match them with the right product or solution while providing the most aggressive pricing by leveraging our volume discounts with vendors and distributors throughout the United States
- Desktop Management – Monitors every connected computing device on your network for any issues including application errors, security patching and connectivity health